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Brainstorming on a white board

What we Do

We enhance your customer experience and maximize your organizational effectiveness and profitability with our wide-ranging expertise and International experience in hospitality

Strategy & Implementation

  • Market Assessment

  • Operational Plan Development

  • Current Strategy Evaluation

  • Markets, Services, and Geography Evaluation

  • Value Proposition Development

  • Marketing Communications (Public Relations, Crisis Communications)
     

Organizational Design

  • Staffing Strategy

  • Competency Model Development

  • Training Design and Implementation

  • Talent Evaluation

  • Change Management

  • Change Management communications

  • Communications audits and assessments
     

Shaking hands

International Operations

  • International Expansion Strategy

  • Process Development and Training

  • Business Assessment

  • Risk Assessment

  • Supplier Evaluation and Recommendation

  • Crisis Communications
     

Operational Excellence

  • Process Improvement and Implementation

  • Operations Management

  • Food Management Standardization / Improvement

  • Food Safety

  • Supply Chain Optimization

  • Labor Management Standardization / Improvement

  • System Design and Implementation

  • Quality Assurance

  • Training

  • Public Relations & Marketing Communications 
     

Customer Experience

  • Current State Assessment

  • Ongoing Evaluation / KPI Development

  • Standards Development

  • Team Training
     

Business Coaching
 

RFP Development & Management
Vendor Transitions

  • Suppliers, Menu, Supply Chain

  • Operators 
     

4 people having lunch and talking

System Design and Implementation

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