What we Do

We enhance your customer experience and maximize your organizational effectiveness and profitability with our wide-ranging expertise and International experience in hospitality

Strategy & Implementation

  • Market Assessment

  • Operational Plan Development

  • Current Strategy Evaluation

  • Markets, Services, and Geography Evaluation

  • Value Proposition Development

  • Marketing Communications (Public Relations, Crisis Communications)

Organizational Design

  • Staffing Strategy

  • Competency Model Development

  • Training Design and Implementation

  • Talent Evaluation

  • Change Management

  • Change Management communications

  • Communications audits and assessments

International Operations

  • International Expansion Strategy

  • Process Development and Training

  • Business Assessment

  • Risk Assessment

  • Supplier Evaluation and Recommendation

  • Crisis Communications

Operational Excellence

  • Process Improvement and Implementation

  • Operations Management

  • Food Management Standardization / Improvement

  • Food Safety

  • Supply Chain Optimization

  • Labor Management Standardization / Improvement

  • System Design and Implementation

  • Quality Assurance

  • Training

  • Public Relations & Marketing Communications 

Customer Experience

  • Current State Assessment

  • Ongoing Evaluation / KPI Development

  • Standards Development

  • Team Training

Business Coaching