Without quality assurance, what do you have?
Inspect what you expect… Quality Assurance… Manage What you Measure… Trust But Verify… What gets measured gets accomplished… Have you...
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Without quality assurance, what do you have?
Lean Six Sigma…Not just for Big Companies
Accelerating Growth: 3 key actions that small companies need to take today
Customer Service: A real life case study
How did your weekend BBQ turn out? Five Fundamentals of food production
5 things you can do NOW to reduce your operating costs
3 Things to Improve Employee Experience
...of pepper, saw leaf and confidence (reflections on giving back)
Not my typical business trip
Bridging Cultures: International Pragmatism
The Joys of a 30 Second Transaction
Does Process Really Kill Creativity?