Without quality assurance, what do you have?
Inspect what you expect… Quality Assurance… Manage What you Measure… Trust But Verify… What gets measured gets accomplished… Have you...
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Jay Zweibaum
- Jan 20, 2020
- 2 min
Lean Six Sigma…Not just for Big Companies
Lean Six Sigma is a method that relies on a collaborative team effort to improve performance by systematically removing waste and...
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Jay Zweibaum
- Nov 21, 2019
- 2 min
Accelerating Growth: 3 key actions that small companies need to take today
It has been a while since my last post. I have been very busy working with some wonderful small businesses, helping them build...
44 views0 comments
Jay Zweibaum
- Oct 15, 2018
- 3 min
Customer Service: A real life case study
Customer Service is hard, Great customer service is rare! I love my fitness tracker and was disappointed when it broke after less than 18...
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Jay Zweibaum
- Sep 12, 2018
- 3 min
How did your weekend BBQ turn out? Five Fundamentals of food production
For those in the hospitality business, executing a function becomes second nature. If you were to ask anyone else to do the same, they...
102 views0 comments
Jay Zweibaum
- Aug 13, 2018
- 3 min
5 things you can do NOW to reduce your operating costs
Trying to control costs in the hospitality space? I know that growing a business is exciting! And you need to be an expert in so many...
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Jay Zweibaum
- Jul 9, 2018
- 3 min
3 Things to Improve Employee Experience
I’m not sure if you saw the latest figures, but unemployment continues to drop and the labor market is tightening. But even if it...
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Jay Zweibaum
- May 10, 2018
- 2 min
...of pepper, saw leaf and confidence (reflections on giving back)
So, I’m back from my trip to EGBOK (Everything is Going to Be OK) in Cambodia. Let me start by thanking everyone for such amazing...
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Jay Zweibaum
- Apr 26, 2018
- 1 min
Not my typical business trip
I’m lucky enough to be sitting in the lounge in Hong Kong in transit as I write this, just like lots of business people. I have taken...
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Jay Zweibaum
- Apr 4, 2018
- 2 min
Bridging Cultures: International Pragmatism
Creating change and implementing new processes are never easy endeavors. They almost always come with resistance and obstacles. When...
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Jay Zweibaum
- Mar 21, 2018
- 2 min
The Joys of a 30 Second Transaction
How do you know that you are in the right business? When are you most happy at work? I’m sure many of you think about this all of the...
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Jay Zweibaum
- Mar 11, 2018
- 2 min
Does Process Really Kill Creativity?
Process kills creativity…. How many times have you heard this by a chef or a restaurant? If you try to standardize what I do, you will...
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