Inspect what you expect… Quality Assurance… Manage What you Measure… Trust But Verify… What gets measured gets accomplished… Have you...

Lean Six Sigma is a method that relies on a collaborative team effort to improve performance by systematically removing waste and...

It has been a while since my last post. I have been very busy working with some wonderful small businesses, helping them build...

Customer Service is hard, Great customer service is rare! I love my fitness tracker and was disappointed when it broke after less than 18...