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Without quality assurance, what do you have?
Inspect what you expect… Quality Assurance… Manage What you Measure… Trust But Verify… What gets measured gets accomplished… Have you...
Jay Zweibaum
May 19, 20202 min read
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Lean Six Sigma…Not just for Big Companies
Lean Six Sigma is a method that relies on a collaborative team effort to improve performance by systematically removing waste and...
Jay Zweibaum
Jan 20, 20202 min read
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Accelerating Growth: 3 key actions that small companies need to take today
It has been a while since my last post. I have been very busy working with some wonderful small businesses, helping them build...
Jay Zweibaum
Nov 21, 20192 min read
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Customer Service: A real life case study
Customer Service is hard, Great customer service is rare! I love my fitness tracker and was disappointed when it broke after less than 18...
Jay Zweibaum
Oct 15, 20183 min read
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How did your weekend BBQ turn out? Five Fundamentals of food production
For those in the hospitality business, executing a function becomes second nature. If you were to ask anyone else to do the same, they...
Jay Zweibaum
Sep 12, 20183 min read
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5 things you can do NOW to reduce your operating costs
Trying to control costs in the hospitality space? I know that growing a business is exciting! And you need to be an expert in so many...
Jay Zweibaum
Aug 13, 20183 min read
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3 Things to Improve Employee Experience
I’m not sure if you saw the latest figures, but unemployment continues to drop and the labor market is tightening. But even if it...
Jay Zweibaum
Jul 9, 20183 min read
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...of pepper, saw leaf and confidence (reflections on giving back)
So, I’m back from my trip to EGBOK (Everything is Going to Be OK) in Cambodia. Let me start by thanking everyone for such amazing...
Jay Zweibaum
May 10, 20182 min read
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Not my typical business trip
I’m lucky enough to be sitting in the lounge in Hong Kong in transit as I write this, just like lots of business people. I have taken...
Jay Zweibaum
Apr 26, 20181 min read
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Bridging Cultures: International Pragmatism
Creating change and implementing new processes are never easy endeavors. They almost always come with resistance and obstacles. When...
Jay Zweibaum
Apr 4, 20182 min read
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The Joys of a 30 Second Transaction
How do you know that you are in the right business? When are you most happy at work? I’m sure many of you think about this all of the...
Jay Zweibaum
Mar 21, 20182 min read
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Does Process Really Kill Creativity?
Process kills creativity…. How many times have you heard this by a chef or a restaurant? If you try to standardize what I do, you will...
Jay Zweibaum
Mar 11, 20182 min read
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