Inspect what you expect… Quality Assurance… Manage What you Measure… Trust But Verify… What gets measured gets accomplished… Have you...

Lean Six Sigma is a method that relies on a collaborative team effort to improve performance by systematically removing waste and...

It has been a while since my last post. I have been very busy working with some wonderful small businesses, helping them build...

Customer Service is hard, Great customer service is rare! I love my fitness tracker and was disappointed when it broke after less than 18...

For those in the hospitality business, executing a function becomes second nature. If you were to ask anyone else to do the same, they...

Trying to control costs in the hospitality space? I know that growing a business is exciting! And you need to be an expert in so many...

I’m not sure if you saw the latest figures, but unemployment continues to drop and the labor market is tightening. But even if it...

So, I’m back from my trip to EGBOK (Everything is Going to Be OK) in Cambodia. Let me start by thanking everyone for such amazing...

I’m lucky enough to be sitting in the lounge in Hong Kong in transit as I write this, just like lots of business people. I have taken...

Creating change and implementing new processes are never easy endeavors. They almost always come with resistance and obstacles. When...

How do you know that you are in the right business? When are you most happy at work? I’m sure many of you think about this all of the...

Process kills creativity…. How many times have you heard this by a chef or a restaurant? If you try to standardize what I do, you will...