Jay ZweibaumOct 15, 20183 minCustomer Service: A real life case studyCustomer Service is hard, Great customer service is rare! I love my fitness tracker and was disappointed when it broke after less than 18...
Jay ZweibaumMar 21, 20182 minThe Joys of a 30 Second TransactionHow do you know that you are in the right business? When are you most happy at work? I’m sure many of you think about this all of the...
Jay ZweibaumMar 11, 20182 minDoes Process Really Kill Creativity?Process kills creativity…. How many times have you heard this by a chef or a restaurant? If you try to standardize what I do, you will...