Customer Service is hard, Great customer service is rare! I love my fitness tracker and was disappointed when it broke after less than 18 months. So I called the company and explained what happened. They were apologetic and offered me a decent 25% discount on a new one as the warranty had already expired...OK, so not great but I was relatively appreciative. After considering, I ordered my new one and used a gift card that I had to buy it, but the subtotal was not all inclusiv
I’m not sure if you saw the latest figures, but unemployment continues to drop and the labor market is tightening. But even if it wasn’t, keeping your best people should always be your goal. In the service and hospitality fields, where the team is the only real sustainable asset, having an engaged and happy workforce is so critical.
Reflecting on my own experience and market research, here are the three things that you can do NOW to ensure that your team will stay with y